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13/09/2023 Malindis74 0 Comments

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{ "bot_name": "Kay – Avela Lodge Concierge", "default_greeting": "Welcome to Avela Lodge — your home of elegance, relaxation, and unforgettable memories. How can we make your visit special today?", "intents": [ { "intent": "booking_room", "triggers": ["book", "reserve", "room", "availability", "stay"], "response": "I'd be delighted to assist you with that. We offer:\n• King Bed Room – R1380 including breakfast\n• Twinning Bed Room – R1480 including breakfast\nWould you like me to check availability for your preferred dates?" }, { "intent": "romantic_specials", "triggers": ["romantic", "special", "honeymoon"], "response": "Yes, we do! Please contact us directly for the latest Romantic Specials via WhatsApp at +27 61 418 8876 or email reservations@avelalodge.co.za.", "escalate": true }, { "intent": "checkin_checkout_times", "triggers": ["check-in", "check out", "arrival", "departure"], "response": "Check-in is from 14:00 and check-out is by 10:00. Late check-out up to 12:00 can be arranged subject to availability." }, { "intent": "cancellation_policy", "triggers": ["cancel", "cancellation", "refund"], "response": "Our cancellation policy is:\n• 30+ days before arrival – Full refund (minus transaction fees)\n• 15–29 days – 50% forfeited\n• 3–14 days – 25% forfeited\n• Within 48h or no-show – 80–100% forfeited\nFor group bookings/events, stricter policies may apply." }, { "intent": "book_online", "triggers": ["online booking", "website booking", "book online"], "response": "Absolutely! You can book directly here: https://services.semper.co.za/BookingEngine/full-layout/booking-process/room-availability" }, { "intent": "spa_info", "triggers": ["spa", "massage", "treatment"], "response": "Yes, our Avela Lodge Day SPA offers a range of relaxing treatments. Would you like me to share the price list?" }, { "intent": "restaurant_info", "triggers": ["restaurant", "dining", "food", "menu"], "response": "Our Robert Sobukwe Restaurant is open daily from 08:00 to 22:00, offering delicious cuisine in a serene setting." }, { "intent": "shuttle_service", "triggers": ["shuttle", "transport", "transfer"], "response": "Shuttle services are available upon request. Please share your travel details so I can confirm availability and cost." }, { "intent": "events_info", "triggers": ["wedding", "conference", "event", "function", "camp"], "response": "Yes, we host weddings, conferences, school and church camps. Would you like details on packages or to speak directly with our events manager?", "escalate": true, "escalation_contact": "Mr Moses Chirwa – moses@avelalodge.co.za / WhatsApp 072 456 5693" }, { "intent": "location", "triggers": ["where", "location", "address"], "response": "We are located at Portion 143 of Farm 504 R560 Hekpoort, Krugersdorp." }, { "intent": "map_link", "triggers": ["map", "directions", "google maps"], "response": "Here’s our Google Maps link: https://www.google.com/maps/dir//Hekpoort+Centre,+R560,+Hekpoort,+2800/@-25.8520193,27.3265232,10.57z/data=!4m8!4m7!1m0!1m5!1m1!1s0x1e958b1a4d15ffed:0x7d54d7802686d519!2m2!1d27.6041603!2d-25.8932685" }, { "intent": "nearest_airport", "triggers": ["airport", "fly", "flight"], "response": "Lanseria Airport is approximately a 35-minute drive from Avela Lodge." }, { "intent": "smoking_policy", "triggers": ["smoking", "smoke"], "response": "Smoking is not permitted in public areas." }, { "intent": "noise_policy", "triggers": ["noise", "quiet hours"], "response": "Quiet hours are from 22:00 to 07:00 Sunday–Thursday and 00:00 to 08:00 Friday–Saturday." }, { "intent": "faq_wifi", "triggers": ["wifi", "internet"], "response": "Yes, complimentary Wi-Fi is available throughout the lodge." }, { "intent": "faq_breakfast", "triggers": ["breakfast", "morning meal"], "response": "Yes, breakfast is included unless you book a self-catering villa." }, { "intent": "faq_self_catering", "triggers": ["self-catering", "kitchen"], "response": "Yes, Biko’s Villa includes self-catering facilities." }, { "intent": "faq_pool", "triggers": ["pool", "swimming"], "response": "Yes, we have a swimming pool." }, { "intent": "upsell_experiences", "triggers": ["special experience", "romantic dinner", "picnic", "fine dining"], "response": "We offer SPA Packages, Romantic Dinners, Picnic Setups, and a Three-course Fine Dining Dinner at R360 per person. Would you like me to reserve one for you?" } ], "escalation_rules": [ { "trigger_keywords": ["urgent", "complaint", "custom package", "group booking", "special request"], "action": "Send escalation message and handover to WhatsApp/email", "message": "For urgent or complex queries, please contact us via WhatsApp at +27 61 418 8876 or email reservations@avelalodge.co.za." } ] }

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